FundedNext vs GOAT Funded Trader 2026: Which Prop Firm Is Better?

Is FundedNext better than GOAT Funded Trader? Yes, if you want a broker-backed firm with 4.5 Trustpilot rating, 15% challenge phase profit share, and transparent trading conditions. Choose GOAT Funded Trader if you need ultra-cheap entry ($1 to $30 challenges), instant funding options, and 100% profit split upgrades at scaling tiers.

Quick Comparison:

Feature	FundedNext	GOAT Funded Trader
Trustpilot Rating	4.5/5 (58,000+ reviews)	3.4/5 (3,500+ reviews)
Max Funding	$4,000,000 (with scaling)	$2,000,000 (with scaling)
Base Profit Split	90% (95% with add-on)	80% (100% at Level 4 scaling)
Cheapest Challenge	$49 ($6K account)	$1 ($1K Goat $1 account)
Standout Feature	Broker-backed by FNmarkets	$1 entry challenge

Here’s what most comparisons won’t tell you: FundedNext moved to a broker-backed model in 2025 with FNmarkets, giving them execution quality that GOAT Funded Trader’s simulated environment can’t match. But GOAT’s aggressive pricing and instant funding make them accessible to traders who can’t afford FundedNext’s entry fees.

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What Are FundedNext and GOAT Funded Trader?

FundedNext Overview

FundedNext is a CFD prop trading firm founded in 2022 by Bangladeshi entrepreneur Syed Abdullah Jayed through parent company Next Ventures. The firm is headquartered in the UAE with operations in five countries and has become the most searched prop firm globally tied with FTMO at 673,000 monthly searches.

In 2025, FundedNext launched FNmarkets, making them a broker-backed prop firm. This transition gave them direct control over execution, pricing, and liquidity instead of relying on third-party brokers. They offer account sizes from $6,000 to $200,000 per challenge, with scaling up to $4 million for consistent performers.

FundedNext operates two main challenge models: Stellar 1-Step and Stellar 2-Step (their Stellar Lite variation is a two-phase challenge with slightly different rules). The firm has paid out $257.2 million to 93,000+ traders and maintains a 4.5/5 Trustpilot rating across 58,000+ reviews.

GOAT Funded Trader Overview

GOAT Funded Trader launched in May 2023 under CEO Edoardo Dalla Torre (Edward XL). The company operates as Wishes Tower International Limited, registered in Hong Kong (Company Number 76428795), with additional operations in the Canary Islands, Spain.

GOAT offers simulated CFD trading across four challenge types: 1-Step, 2-Step, 3-Step, and Instant Funding. Account sizes range from $1,000 to $200,000, with scaling potential to $2 million. The firm has processed $7 million+ in payouts to 98,000+ traders globally.

Unlike FundedNext’s broker-backed model, GOAT operates on simulated trading environments using TradeLocker, MatchTrader, and MT5 platforms. They hold a 3.4/5 Trustpilot rating based on 3,500+ reviews. The firm is known for ultra-low entry prices, including a $1 challenge for a $1,000 account.

Challenge Options Comparison

FundedNext Challenge Models

Stellar 1-Step: One evaluation phase with a 10% profit target, 3% daily loss limit, and 6% maximum drawdown. Requires 2 minimum trading days. Pricing runs from $49.99 ($ 6K) to $1,049.99 ($200K). First payout available after 5 trading days in funded phase.

Stellar 2-Step: Two phases with 8% profit target in Phase 1 and 5% in Phase 2. Daily loss limit is 5% with 10% maximum drawdown. Requires 5 minimum trading days per phase. Pricing starts at $49.99 ($6K) and goes to $1,049.99 ($200K). First payout after 21 days in funded phase.

Both challenges have no time limits, allowing traders to work at their own pace. Weekend holding is permitted, and news trading is fully allowed. All challenge fees are refundable after the first payout through FundedNext’s “reward bonus” program.

GOAT Funded Trader Challenge Models

1-Step Challenge: Single phase requiring 10% profit target with 4% daily drawdown and 6% maximum drawdown. Three minimum trading days required. Pricing starts at $30 ($5K) up to $1,139 ($200K). No time limit to complete. Leverage is 1:30 for forex.

2-Step Challenge (Goat/Standard/PRO): Phase 1 requires 8-10% profit (varies by model), Phase 2 requires 5-6%. Daily loss limits are 4-5% with 8-10% maximum drawdown depending on account type. Three minimum trading days per phase. Pricing more affordable than FundedNext at equivalent sizes.

Instant Funding: Skip evaluation entirely. No profit targets, but strict trailing drawdown from day one (3-4% daily, 6-8% maximum). Higher upfront costs. Two models: Instant Goat and Instant Standard with different drawdown rules and profit split structures (starting at 65-80%, scaling to 95-100%).

Goat $1 Model: The industry’s cheapest entry at $1 for a $1,000 account. Features a 15% consistency rule to prevent overleveraging. Maximum $100 total withdrawal. Designed as a beginner training ground rather than serious funding.

Challenge Comparison: FundedNext vs GOAT

FundedNext’s 2-phase challenge costs $49.99 for $6,000, while GOAT’s equivalent 2-Step Standard is approximately $30 for $5,000. At larger sizes, FundedNext’s $100K 2-Step costs $529.99 versus GOAT’s $100K 2-Step at roughly $400-500 depending on model and discounts.

FundedNext requires 2-5 minimum trading days depending on challenge type. GOAT requires 3 days across all models except Instant Funding. FundedNext allows weekend holding without restrictions, while GOAT also permits weekend holding but applies stricter news trading profit caps (1% of balance within 2 minutes of high-impact news).

Time limits: Both firms offer unlimited time to pass challenges, giving traders flexibility. However, FundedNext’s broker-backed execution means you’re trading closer to real market conditions, while GOAT’s simulated environment may have execution differences that don’t appear until you’re funded.

Trading Rules and Conditions

FundedNext Rules

Drawdown: Balance-based drawdown for all Stellar challenges. Daily loss limit is 3% (1-Step) or 5% (2-Step) calculated from starting balance each day. Maximum drawdown is 6% (1-Step) or 10% (2-Step). Both reset daily for the daily limit, but the maximum drawdown is static from your starting equity.

Leverage: 1:50 for forex across all Stellar challenges. Reduced to 1:30 for Stellar Lite variations. Other assets have lower leverage (1:10 for indices, 1:5 for stocks, 1:2 for crypto).

Minimum Trading Days: Stellar 1-Step requires only 2 trading days in the challenge. Stellar 2-Step requires 5 days per phase. In funded accounts, you need 5 “Benchmark Days” (days with minimum closed profit of 0.5% for accounts under $50K, scaling amounts for larger accounts) before requesting payouts.

Prohibited Strategies: Copy trading between accounts is allowed only within your own FundedNext accounts. External copy trading is banned. High-frequency trading, tick scalping, and certain EA strategies are prohibited. VPN usage requires paid services with specific country IPs. Switching countries or using restricted region VPNs is not allowed.

GOAT Funded Trader Rules

Drawdown: Balance-based drawdown. Daily limits are 4% (1-Step/Instant Goat) or 5% (2-Step Standard). Maximum drawdown ranges from 6% to 10% depending on challenge type and model. The stricter rules apply to Instant Goat (3% daily, 6% max trailing).

Leverage: 1:30 for forex (1-Step), 1:50 for forex (some 2-Step models), up to 1:100 at higher scaling levels. GOAT is more generous with leverage compared to FundedNext, but this can be a double-edged sword for risk management.

Minimum Trading Days: Three trading days required across Challenge Phase 1, Phase 2, and per payout cycle in funded accounts. Each trading day must show at least 0.5% net profit based on initial account balance. This “profitable day” requirement is stricter than FundedNext’s model.

Prohibited Strategies: HFT and Gold Arbitrage EAs are explicitly banned. Hedging within the same account is allowed, but cross-account hedging or hedging with external firms is strictly prohibited. News trading is permitted but profits from trades within 2 minutes of high-impact news are capped at 1% of initial balance.

Rules Winner: FundedNext

FundedNext’s rules are more transparent and clearly documented in their help center. Their broker-backed infrastructure means execution is closer to what you’d experience with a retail broker. GOAT’s rules include more hidden gotchas, particularly around news trading profit caps and the 0.5% profitable day requirement that many traders discover only after passing.

Additionally, FundedNext’s 15% profit share during the challenge phase is industry-first and not available at GOAT. Once you hit 10% growth in a Stellar 1-Step challenge, you receive 15% of that profit before even moving to the funded phase.

Profit Splits and Scaling

FundedNext Profit Split Structure

Base Split: 90% to trader in funded accounts by default. You can upgrade to 95% by purchasing the “Lifetime Reward 95%” add-on (costs 25-30% extra at checkout depending on challenge type).

Challenge Phase Profit Share: FundedNext pays 15% of profits earned during the Stellar 1-Step challenge phase. If you grow a $15K account by 10% ($1,500), you receive $225 (15% of $1,500) as a bonus with your first funded payout. This is unique in the industry.

Scaling Plan: FundedNext’s scaling can grow accounts to $4 million over time. Requirements: trade actively for at least 4 consecutive months, meet specific performance criteria, maintain consistency. Scaling increments and profit split improvements happen at various milestones, but exact percentages depend on account history.

GOAT Funded Trader Profit Split Structure

Base Split: 80% to trader by default. You can upgrade to 95-100% depending on account type and scaling level. The advertised “100% profit split” requires purchasing an add-on (20% extra fee) or reaching Level 4 scaling.

Instant Funding Splits: Instant Standard starts at 65% on first payout, increasing to 80% by third payout. Instant Goat starts at 80% and can scale to 95-100% with consistent performance and scaling.

Scaling Plan:

• Level 1: 80% split + 15% capital boost, profit split increases to 90%
• Level 2: 30% capital boost + weekly payouts
• Level 3: 40% capital boost + 92% split + monthly salary up to $500
• Level 4: Scale up to $2 million + 100% split (with add-on) + payouts on-demand

The scaling rewards at GOAT are more aggressive and clearly defined compared to FundedNext. The monthly salary feature at Level 3 is a unique incentive not offered elsewhere.

Profit Split Winner: Tie (Depends on Context)

FundedNext offers better baseline splits (90% vs 80%) and the industry-first 15% challenge phase profit share. GOAT offers higher ceiling potential (100% at Level 4) and the monthly salary perk. For new traders, FundedNext’s immediate 90% split is better. For traders planning to scale aggressively, GOAT’s Level 4 perks may be more appealing.

Payout Process and Fees

FundedNext Payout Terms

Frequency: Standard payout cycle is 21 days for Stellar 2-Step/Lite, 5 days for Stellar 1-Step after completing Benchmark Day requirements. Traders need 5 Benchmark Days (days with 0.5%+ closed profit for smaller accounts) before requesting payouts.

24-Hour Guarantee: FundedNext promises payouts within 24 hours of approval. If they miss this deadline, they add an extra $1,000 as compensation. In 2024, when a system outage affected 176 clients, FundedNext paid $176,000 in additional compensation ($1,000 per affected client).

Minimum Payout: $100 after profit split. If you earned $150 gross with 90% split, your net payout is $135, which exceeds the minimum. Methods include bank transfer, crypto (BTC, ETH, USDT), PayPal.

Payout Caps: None after the first payout. Some traders report “benchmark day” confusion where they thought they were eligible for payouts but hadn’t completed enough profitable days.

GOAT Funded Trader Payout Terms

Frequency: Bi-weekly (14 days) by default. Instant Funding accounts allow payouts every 10 days. At Level 2 scaling, frequency improves to weekly. At Level 4, payouts are “on-demand.”

First Two Payout Caps: Maximum 6% of initial balance can be withdrawn for the first two payouts. On a $10,000 account, you can withdraw up to $600 (before profit split) per payout for your first two withdrawals. After two successful payouts, this cap is removed.

Minimum Payout: $100 after profit split, matching FundedNext’s threshold.

Methods: Crypto, bank transfer, credit/debit cards via payment processors. GOAT supports multiple processors including cryptocurrency, TransferWire, TransferWise, and Deel.

Reported Issues: Multiple Trustpilot reviews mention payout delays, unexpected account closures during payout review, and “hidden rule” discoveries. GOAT’s 3.4 Trustpilot rating reflects these concerns, with 25% of reviews being 1-star complaints about denied payouts.

Payout Winner: FundedNext

FundedNext’s 24-hour payout guarantee with $1,000 penalty for delays shows strong commitment. Their 4.5 Trustpilot rating and broker-backed structure give more confidence in payout reliability. GOAT’s 6% first-two-payout cap and lower trust rating make them riskier for traders prioritizing withdrawal consistency.

Platform and Trading Conditions

FundedNext Platforms

Supported Platforms: MetaTrader 4, MetaTrader 5, cTrader, and proprietary dashboard. For Futures, FundedNext supports NinjaTrader, Tradovate, and TradingView.

Broker Backing: Since launching FNmarkets in 2025, FundedNext executes through their own brokerage infrastructure. This means tighter spreads, better execution, and more reliable order fills compared to prop firms using third-party demo brokers.

Assets: 800+ instruments including forex, indices, commodities, stocks, crypto, and ETFs. Commissions are zero for crypto, indices, and commodities. Forex and metals have standard commissions.

Execution Quality: Multiple reviews confirm spreads and execution are competitive with retail brokers. Slippage is minimal during normal market conditions. Some negative reviews mention server freezing during volatile periods (particularly noted in February 2026 reviews), but these are exceptions rather than the norm.

GOAT Funded Trader Platforms

Supported Platforms: TradeLocker, MatchTrader, MT5, Volumetrica. No MT4 support. The firm transitioned away from MT4 in 2024, which frustrated some traders with legacy EAs.

Simulated Environment: GOAT does not disclose liquidity providers or use a traditional retail broker. Trading happens on simulated accounts, meaning execution doesn’t represent real market conditions. This is standard for non-broker-backed prop firms but creates execution discrepancies between challenge and funded phases.

Assets: 800+ instruments similar to FundedNext, covering forex, indices, commodities, stocks, crypto. Commissions are $5 per lot for forex and metals on MatchTrader. Zero commissions for crypto, indices, commodities.

Execution Complaints: Several negative reviews mention widened spreads after passing challenges, platform freezing, and trades not closing properly during high volatility. Since GOAT doesn’t disclose spread data or liquidity providers, verifying costs before committing is impossible.

Platform Winner: FundedNext

FundedNext’s broker-backed model with FNmarkets provides institutional-grade execution that GOAT’s simulated environment can’t match. FundedNext also supports more platforms (MT4/MT5/cTrader vs GOAT’s TradeLocker/MatchTrader/MT5 only). For serious traders, execution quality matters more than platform variety.

Community and Support

FundedNext Community

Discord: 226,800+ members with high activity across channels. Live trading discussions, challenge support, strategy sharing.

Telegram: 58,800+ subscribers. One-way broadcast channel with high engagement (thousands of reactions per post).

Social Media: Strong presence on Instagram, YouTube, Twitter/X. Regular content including trader spotlights, educational material, competition announcements.

Customer Support: 24/7 live chat, email support, ticket system. Response times typically under 1 hour during business hours. FundedNext maintains an extensive help center with detailed FAQs.

GOAT Funded Trader Community

Discord: Active community but smaller than FundedNext. Exact member count not disclosed on public channels.

Social Media: Moderate presence on Instagram, Twitter/X, YouTube, LinkedIn. Less frequent content compared to FundedNext.

Customer Support: Live chat, email, ticket system, phone support. Mixed reviews on responsiveness. Several Trustpilot complaints mention slow support response (days or weeks for ticket resolution). Some positive reviews praise quick support, indicating inconsistency.

Community Winner: FundedNext

FundedNext’s community dwarfs GOAT’s in size and activity. The 226K+ Discord server and 58K+ Telegram following create a more vibrant ecosystem for trader interaction. Support quality also appears more consistent based on review analysis.

Trustpilot Analysis and Reputation

FundedNext Trustpilot Breakdown

Rating: 4.5/5 stars based on 58,000+ reviews (as of February 2026)

Distribution:

• 5-star: ~70%
• 4-star: ~12%
• 3-star: ~5%
• 2-star: ~3%
• 1-star: ~10%

Common Positive Themes: Fast payouts, transparent rules, excellent support, broker-backed execution, challenge phase profit share, refundable fees.

Common Negative Themes: Occasional platform freezing during volatility, copy trading violation accusations, KYC friction (video interviews required for some traders), benchmark day confusion.

Notable Pattern: Recent negative reviews (February 2026) mention server freezing on Fridays causing losses. FundedNext typically responds to Trustpilot complaints within 24-48 hours and works toward resolution.

GOAT Funded Trader Trustpilot Breakdown

Rating: 3.4/5 stars based on 3,500+ reviews (as of February 2026)

Distribution:

• 5-star: ~60%
• 4-star: ~10%
• 3-star: ~3%
• 2-star: ~2%
• 1-star: ~25%

Common Positive Themes: Cheap entry prices, fast initial payouts for some traders, clean dashboard, flexible leverage, no time limits.

Common Negative Themes: Payout denials with vague reasons, account closures without clear explanation, hidden rules discovered during payout review, spread widening post-challenge, poor support response times, execution issues.

Critical Warning: Trustpilot has flagged GOAT Funded Trader for “guideline breaches” and states they “removed a number of fake reviews for this company.” This is a serious red flag indicating potential review manipulation.

Reputation Winner: FundedNext

FundedNext’s 4.5 rating across 58,000+ reviews versus GOAT’s 3.4 across 3,500 reviews tells a clear story. FundedNext’s rating is based on 16x more reviews with higher positive distribution. GOAT’s Trustpilot guideline breach flag and 25% 1-star review rate raise significant credibility concerns.

Pricing Comparison

FundedNext Pricing (Stellar 2-Step)

• $6K: $49.99
• $15K: $109.99
• $25K: $189.99
• $50K: $269.99
• $100K: $529.99
• $200K: $1,049.99

All fees refundable after first payout as “reward bonus.” Add-ons available: 95% profit split (25-30% extra), no minimum trading days, double-up account.

GOAT Funded Trader Pricing (2-Step Standard)

• $5K: ~$30
• $10K: ~$50-70
• $25K: ~$120-150
• $50K: ~$250-300
• $100K: ~$400-500
• $200K: ~$800-950

Pricing varies based on current discount (often 30-50% off) and selected model (Goat vs Standard vs PRO). Non-refundable fees. Add-ons: 100% profit split (20% extra), no daily loss limit, no consistency rule.

Goat $1 Model:

• $1K account: $1 (yes, one dollar)
• Maximum $100 total withdrawal
• 15% consistency rule

Pricing Winner: GOAT Funded Trader

GOAT’s absolute pricing is lower, especially with frequent discounts. The $1 entry point removes financial barriers for beginners. However, FundedNext’s refundable fees mean your net cost is $0 after first payout, while GOAT’s fees are gone forever regardless of outcome. For traders confident in passing, FundedNext’s refundable model is better value.

Who Should Choose FundedNext?

Best for:

• Traders who want broker-backed execution quality
• Those prioritizing payout reliability and transparency
• Traders who value large, active communities
• Anyone seeking the 15% challenge phase profit share
• Swing traders benefiting from weekend holding with no restrictions
• Traders planning to scale to $4 million over time

Not ideal for:

• Ultra-budget-conscious beginners who can’t afford $50 entry
• Traders who want instant funding without evaluation
• Those seeking 100% profit splits immediately

Who Should Choose GOAT Funded Trader?

Best for:

• Budget traders needing ultra-low entry ($1-$30)
• Experienced traders wanting instant funding options
• Traders comfortable with higher leverage (up to 1:100)
• Those seeking aggressive scaling with monthly salary perks at Level 3
• Traders targeting 100% profit splits at Level 4

Not ideal for:

• Risk-averse traders prioritizing payout security
• Traders expecting transparency on spreads and execution
• Anyone relying on MT4 (not supported)
• Traders uncomfortable with simulated, non-broker-backed environments

Side-by-Side: Key Differences

Business Model: FundedNext is broker-backed (FNmarkets). GOAT is simulated trading only.

Trust: FundedNext 4.5/5 on 58K+ reviews. GOAT 3.4/5 on 3.5K reviews with Trustpilot guideline breach flag.

Entry Cost: FundedNext $50+ (refundable). GOAT $1-$30 (non-refundable).

Profit Split: FundedNext 90% base (95% add-on). GOAT 80% base (100% at Level 4).

Payout Guarantee: FundedNext 24-hour with $1K penalty. GOAT bi-weekly/10-day with 6% cap on first two.

Challenge Profit Share: FundedNext 15% during challenge. GOAT 0%.

Platforms: FundedNext MT4/MT5/cTrader. GOAT TradeLocker/MatchTrader/MT5.

Max Scaling: FundedNext $4M. GOAT $2M.

Community: FundedNext 226K+ Discord. GOAT undisclosed but smaller.

Common Complaints: FundedNext vs GOAT

FundedNext Top Complaints

1. Platform freezing during high volatility (recent February 2026 reports)
2. KYC video interview requirements catching some traders off guard
3. Copy trading violation accusations (traders claim they were manual)
4. Benchmark Day confusion delaying payout eligibility

GOAT Funded Trader Top Complaints

1. Payout denials with vague or inconsistent reasoning
2. Account closures without clear rule violations
3. Hidden rules discovered only during payout review process
4. Spread widening significantly after passing challenge
5. Slow or non-responsive customer support
6. 6% payout cap on first two withdrawals surprising traders

The nature of complaints differs significantly. FundedNext’s complaints tend to be about specific technical issues or policy confusion, which the firm addresses publicly. GOAT’s complaints center on trust issues around payouts and transparency, which are harder to resolve.

Final Verdict: FundedNext vs GOAT Funded Trader

FundedNext is the clear winner for traders prioritizing reliability, transparency, and long-term scaling. The broker-backed model, 4.5 Trustpilot rating, 24-hour payout guarantee, and 15% challenge phase profit share make it the more trustworthy choice. Yes, entry costs are higher ($50 vs $1-$30), but refundable fees mean zero net cost after your first payout.

GOAT Funded Trader offers undeniable value for budget-conscious traders and those seeking instant funding. The $1 Goat $1 challenge and aggressive scaling plan with monthly salary are unique advantages. However, the 3.4 Trustpilot rating, Trustpilot guideline breach flag, widespread payout complaints, and lack of broker backing introduce significant risk.

Our Recommendation:

• For most traders: FundedNext. The reliability, execution quality, and payout consistency justify the higher entry cost.
• For ultra-budget beginners: GOAT’s $1-$30 entry removes barriers, but be prepared for potential payout friction.
• For instant funding seekers: GOAT offers this; FundedNext doesn’t (yet). Weigh convenience against execution quality.

If you can afford FundedNext’s $50 entry and want peace of mind, go with them. If you’re testing the waters with minimal financial risk, GOAT’s cheap challenges serve that purpose—just manage expectations around payouts.

Updated February 2026

FAQ

Is FundedNext better than GOAT Funded Trader?

Yes, for most traders. FundedNext has a higher Trustpilot rating (4.5 vs 3.4), broker-backed execution through FNmarkets, 24-hour payout guarantee, and 15% challenge phase profit share. GOAT is better only for ultra-budget traders needing $1-$30 entry or instant funding options.

Which prop firm has faster payouts: FundedNext or GOAT?

FundedNext guarantees payouts within 24 hours of approval or pays an extra $1,000. GOAT’s bi-weekly (14-day) or 10-day (Instant Funding) cycles are slower, and multiple reviews report delays beyond stated timelines. FundedNext is more reliable.

Does GOAT Funded Trader really offer $1 challenges?

Yes. The Goat $1 model provides a $1,000 funded account for a $1 entry fee. However, maximum total withdrawal is capped at $100, and a 15% consistency rule applies. It’s designed as a training account, not serious funding.

Can you scale to $4 million with FundedNext?

Yes. FundedNext’s scaling plan allows traders to grow accounts to $4 million over time by meeting performance criteria over at least four consecutive months. GOAT’s maximum scaling is $2 million.

Is GOAT Funded Trader legit or a scam?

GOAT Funded Trader is a registered company that has paid $7 million+ to traders. However, Trustpilot has flagged them for guideline breaches and removed fake reviews. The 3.4 rating with 25% 1-star reviews citing payout issues raises concerns. They’re not an outright scam, but reliability is questionable.

Which firm has better trading conditions: FundedNext or GOAT?

FundedNext. Their broker-backed FNmarkets infrastructure provides tighter spreads, better execution, and real market conditions. GOAT operates on simulated environments without disclosed liquidity providers, leading to execution complaints and spread widening issues.

Does FundedNext refund challenge fees?

Yes. FundedNext refunds your full challenge fee after your first payout through their “reward bonus” program. GOAT’s fees are non-refundable regardless of outcome.

Which prop firm has better customer support?

FundedNext. Their 24/7 support responds within hours, maintains an extensive help center, and publicly addresses complaints. GOAT’s support receives mixed reviews with several traders reporting slow or non-existent responses to tickets.